the leadership of the company considered it part of their job to strike a balance between the other demands on the business and the needs of employees. They were one of the important stakeholders in the business, along with customers, shareholders, and the community around them.
Timesheets generate numbers. Numbers get entered into spreadsheets. Numbers in spreadsheets are called data. Data are credible, ill-deservedly so where timesheets are concerned. Data are also deceptively comforting. Timesheet data provide low-risk subject matter for board meetings. Time analysis is a welcome, safe distraction from tough, head-above-the-parapet subjects like how do we make the work better, how do we celebrate and retain awesome people, how do we engineer a step change in the agency’s profile?
I imagine being a doctor or nurse in a position like that could easily lead one to being jaded or to keeping distance from patients. How wonderful that this doctor has kept his spirit and was able to write such a letter.